Frequently Asked Questions
Everything you need to know about shopping with Leader Online.
What are your standard shipping times for furniture?
For in-stock items, delivery typically takes 5-10 business days. Larger furniture pieces may require a specialized freight carrier and can take up to 14 business days depending on your location.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original packaging. Please note that customized furniture and final sale items are not eligible for return.
Do you offer professional assembly services?
Yes, we offer 'White Glove Delivery' for an additional fee, which includes professional assembly and the removal of all packaging materials from your home.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you budget for larger home investments.
Are your wood products sustainably sourced?
At Leader Online, we prioritize sustainability. Most of our wooden furniture is crafted from FSC-certified timber and sustainably managed forests.